Refund policy
Return and Refund Policy
Last Updated: July 22, 2026
Thank you for shopping with Selyca. We want you to feel confident about your purchase. Please review the policy below before requesting a return, replacement, or refund.
100-Day Satisfaction Guarantee
Customers may request a return within 100 days of confirmed delivery.
The 100-day period begins on the date the order is marked as delivered by the shipping carrier’s tracking system.
Products may be opened and reasonably used during the guarantee period. However, returned products must not show damage caused by misuse, abuse, unauthorized modification, or use that is inconsistent with the product instructions.
How to Request a Return
To begin a return, contact us at hello@selyca.com and include:
- Your full name
- Order number
- Reason for the return
- Photos or videos, when requested for damaged, defective, or incorrect items
Please do not send a product back before receiving return instructions from us.
Once your request has been reviewed, we will provide the applicable return instructions and return address. Returns sent without prior authorization may not be accepted or may experience processing delays.
Return Conditions
To qualify for a refund, the returned package should include:
- The main device
- Charging case and charging accessories
- Any included components
- The original packaging, when reasonably available
Missing, intentionally damaged, or substantially altered items may result in a partial refund or denial of the return.
Consumable accessories that have already been used, such as adhesive or gel patches, do not need to be returned unless specifically requested. Their use during the 100-day guarantee period will not by itself disqualify the main product from being returned.
Change-of-Mind Returns
For returns based on personal preference, change of mind, or dissatisfaction unrelated to a defect or shipping error:
- The customer is responsible for return shipping costs.
- Original shipping charges are not refundable, unless required by applicable law.
- We strongly recommend using a tracked shipping service.
- Selyca is not responsible for return packages that are lost before reaching the designated return location.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us at hello@selyca.com as soon as possible.
After reviewing the issue, Selyca may offer one of the following:
- A replacement at no additional cost
- Replacement parts or accessories
- A prepaid or reimbursed return
- A partial refund
- A full refund
For approved claims involving damaged, defective, or incorrect products, Selyca will cover reasonable replacement or return-shipping costs.
We may request photographs, videos, packaging images, or other information needed to verify the issue.
Lost or Undelivered Orders
An order is not considered lost solely because it arrives later than the estimated delivery period.
If tracking has not updated for an extended period, or the order has not arrived within the expected delivery window, please contact hello@selyca.com with your order number.
We will review the tracking information and contact the shipping carrier or fulfillment partner when necessary.
If the shipment is confirmed as lost or undelivered, Selyca will provide an appropriate resolution, which may include:
- Reshipment at no additional cost, or
- A full refund to the original payment method
Customers are not responsible for return-shipping costs for orders that were never delivered.
Selyca is not responsible for delivery failures caused by an incorrect or incomplete shipping address entered by the customer. However, we will make reasonable efforts to assist where possible.
Packages Marked as Delivered
If tracking shows that an order was delivered but you cannot locate it, please:
- Check the delivery area, mailbox, front desk, or parcel locker.
- Ask household members or neighbors.
- Contact the local delivery carrier.
- Contact us at hello@selyca.com if the package is still missing.
We will review the available delivery information. Replacement or refund eligibility will be determined based on the carrier’s findings and the circumstances of the delivery.
Refund Processing
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on the bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at hello@selyca.com.
Partial Refunds
A partial refund may be issued when:
- Required components are missing
- The product has been damaged through misuse
- The returned item differs substantially from the item originally delivered
- The product has been modified or altered
- The return falls outside the conditions of this policy
We will notify you before issuing a partial refund.
Order Changes and Cancellations
Orders may be changed or canceled only before they enter processing or fulfillment.
Contact hello@selyca.com as soon as possible after placing your order. We cannot guarantee that an order can be changed or canceled once fulfillment has begun.
If an order has already shipped, it must be handled under the applicable return process after delivery.
Refused or Unclaimed Deliveries
Packages refused by the customer or left unclaimed may be returned to the sender.
Any actual return-shipping, carrier, customs, or handling costs incurred may be deducted from the refund unless the refusal resulted from an error by Selyca.
Exchanges
We generally process approved product problems through replacement or refund rather than a direct exchange.
For a different product or quantity, please contact us so we can advise you on the appropriate process.
Chargebacks and Payment Disputes
We encourage customers to contact us before opening a chargeback or payment dispute. Many delivery, product, and refund concerns can be resolved more quickly through our customer-support process.
Opening a payment dispute does not remove any obligation to return a product when a return is required under this policy.
Exceptions
Returns may be refused for:
- Products damaged through misuse, abuse, or unauthorized modification
- Products purchased from an unauthorized third-party seller
- Returns submitted after the 100-day period
- Orders for which valid proof of purchase cannot be provided
- Fraudulent, abusive, or repeated misuse of the return policy
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Contact Us
For return, replacement, refund, or delivery questions, contact:
Email: hello@selyca.com
Please include your order number so we can assist you efficiently.